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The Most Important Leadership Skill

The Most Important Leadership Skill

Photo by Agê Barros on Unsplash There is no shortage of critical skills you need to develop to become a successful leader: coaching excellence in staff, finessing difficult conversations, resolving conflict, building alliances and support with management, analyzing...

Show Appreciation.

Show Appreciation.

A study of employee attitudes found that 69% of employees say they work harder if they know they’re appreciated…

Strength and Resilience

Strength and Resilience

Strength and resilience are not qualities we’re born with. And often we best learn them during our most trying times…

Leadership Training Virtually

Leadership Training Virtually

Here’s what I’m learning about how to make people better leaders and communicators virtually: Keep it short. Attention spans are incredibly short. I boiled down the essentials of a three-hour time management course into seven five-minute videos. Here’s a sample from...

How to motivate staff

There’s a famous account of how demanding Secretary of State Henry Kissinger could be. Winston Lord, ambassador to China in the 1980s, took a draft of a speech to Kissinger, who asked, “Is this your best you can do?” Lord took the draft back and worked on it, only to...

How to make sure you’re clear

You may think you’ve done a great job of describing your expectations when delegating a task.  The real question is…what did the other person hear? The difference between what you said and what they heard may be the difference in how well the project goes....

How to learn to let go

It’s not easy to delegate work if you’re uncertain it will meet client expectations. After all, you may think, you have the history and knowledge with the client that helps informs how far to go on a project and how to communicate to them. You might not be able to...

Set clear expectations when delegating

In the classic Harvard Business Review article “Management Time: Who’s Got the Monkey?,” authors William Oncken, Jr., and Donald L. Wass say that to be effective, you need to understand the hidden costs of work that’s delegated. This scenario might sound familiar:...

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